Analytics Service Paused by System Admin

Saroj Kumar Behera

Hi Team,

Today when we are logging into OAC instance, its giving below messages -

Could you please let us know what could be the issue.

Regards

Saroj

Sumanth V -Oracle

@Saroj Kumar Behera - Kindly validate the status of OAC from OCI console. In case it's actually paused, you will have to resume it. Please refer the below document for steps.

https://docs.oracle.com/en/cloud/paas/analytics-cloud/acoci/pause-and-resume-using-console.html

Joel Acha

do you know if your instance is possibly being updated to the September 2024 update? It's worth checking if this might be what's causing this.

Saroj Kumar Behera

Last week, I have checked in - Instance already been updated to Sep - 2024.

Saroj Kumar Behera

We have not touched to pause the analytics service in OCI Console. Why it automatically showing this issue.

Any thoughts on it. @Sumanth V -Oracle

SivaB -Oracle

You can check the activity log and see if the pause Instance was Initiated?

[Deleted User]

You can see the activity log when you go to your OCI Console, select the OAC instance in question and then scroll down the page to the "Activity Log" section:

Edit: Didn't see Siva's comment while screenshotting in my instance. Redundant but I leave it in for the screenshot

GayathriAnand-Oracle

Checking your instance internally I do see pause/resume activity on 09/20 and a pause on 09/22 and resume on 09/23. One of your users with manage service instance access to analytics in oci console may have initiated this or possible that someone has oci cli scripts to pause/resume the service? Currently the service shows active, so you should be able to access the service.

If you have follow-up questions on further details, please note we cannot share specifics in public forum, so kindly raise SR with support if needed.

Saroj Kumar Behera

Thank you all for help.. Yes from OCI Console we resumed the Oracle Analytics Services!!