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Printing pop-in is truncated

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Boris Gisselere
Boris Gisselere Rank 4 - Community Specialist
in Oracle Analytics Cloud and Server

Hello,

image.png

When I want to print a dashboard, there are truncated lines.

How can I fix it ?

Tanks for your help

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Best Answer

  • Gianni Ceresa
    Gianni Ceresa Mod
    Answer ✓

    Hi Boris,

    Do you mean the labels on the left of the 3 on-off switches?

    That's, sadly, poor UI design…

    How to fix it? Raise a SR reporting the bug: they need to take all their translation and test their windows with the longest labels. Now it looks like it has been developed with English in mind only.

    Also, that fake popup can't be resized, therefore there is nothing you can do yourself to change it (well, technically you could change the piece of CSS defining the size of the popup, but it would be an unsupported thing, that will be lost at each patching, not sure it's worth the effort…).

    Report the issue and wait for Oracle to fix it.

Answers

  • Boris Gisselere
    Boris Gisselere Rank 4 - Community Specialist

    Hello Gianni,

    Yes, it's exactly what I was thinking.

    I was not sure if it was my fault, that's why I asked here first.

    I will thus make a SR.

    I will put here the resolution when I have it !

  • Boris Gisselere
    Boris Gisselere Rank 4 - Community Specialist

    Hello,

    I made this

    SR 3-40379863101

    Since the anwer was to create an idea i did it !

    May I have your votes please ?

    https://community.oracle.com/products/oracleanalytics/discussion/25444/dv-printing-pop-in-is-truncated
  • Gianni Ceresa
    Gianni Ceresa Mod

    Did they tell you to create an idea for a visual bug? You aren't asking to add emoticons to those labels, you are asking to be able to read them.

    It's a bug, that's what it is.

    (upvoted, even if it definitely shouldn't be an idea but a bug they fix in the next bundle patch)

  • Boris Gisselere
    Boris Gisselere Rank 4 - Community Specialist
    image.png

    Sorry, I tried to see with Oracle french support just to test if it was google translation there too …

    That's why they answer me in french in this screenshot, but basically, yes they do qualify this bug as an idea

  • Gianni Ceresa
    Gianni Ceresa Mod

    That's exactly my point: they say they replicated it, they clearly saw the text is truncated. This is the definition of a bug.

    But they call it an improvement of the UI.

    Well, you aren't asking for the UI to be improved, you are asking to be able to read all the text "they" are displaying in it.

  • SteveF-Oracle
    SteveF-Oracle Mod

    I would agree, this should be treated as a defect, not an enhancement.
    The translated UI should render properly.
    I would suggest you request the SR to be reopened in My Oracle Support.
    I have alerted the appropriate folks to re-review the issue.

  • Boris Gisselere
    Boris Gisselere Rank 4 - Community Specialist

    Hello,

    I have reopened the SR

    Thank you for your help.

  • Boris Gisselere
    Boris Gisselere Rank 4 - Community Specialist

    I sadly received this mail today :

    Oracle Support has reviewed your request to reopen Service Request and has declined this request. Please open a new Service Request via My Oracle Support at http://support.oracle.com.

    Service Request #: 3-40379863101

    Service Request Summary: DV : Printing pop-in is truncated / Popin d'impression tronqué

    Thank you,

    Mirela

    Oracle Support