Workspace issue where child accounts are not reflected but is already in hierarchy of Parent

Question

When trying to extract accounts on workspace which is under a certain account manager, the total number of accounts is 133 but when filtering on workspace it only returns 18 under the AM. On the hierarchy of the parent account, the total number of child accounts are 133. How can I solve this issue?

Hitesh Patel-Oracle · Answer

Hi Ryan,

Since this is related to the Fusion Sales Cloud , could you please post it at the below forum location? That way, the right people can respond to you.

https://community.oracle.com/customerconnect/categories/cx-sales

This forum is for Fusion CX Analytics (Fusion Data Intelligence product).

https://www.oracle.com/in/business-analytics/fusion-cx-analytics/

Thanks,

Hitesh