Oracle NetSuite Analytics Warehouse Semantic Model Extension Publish Model doesn't work

User_5LCG9

I have been trying to create customized Hierarchy in the semantic model extension under the admin console of NSAW, and I was following the procedure of add sandbox, make changes, apply sandbox, merge to main , apply changes to main and validate model and publish model at the end, but starting last Friday, I wasn't able to see the changes I make anymore after publishing model, is there any way I can fix this? attached is the screenshot of what I did

Screenshot 2025-08-25 161051.png

User_5LCG9

Not sure if this has anything to do with my NSAW cache or semantic model extension data storage limit?

Mallikarjuna Kuppauru-Oracle

Hi @User_5LCG9

Welcome to FDI Community.

Are you able to see your changes after merging/publishing your customization to Main Branch at SME Layer?

Even after clearing the Cache,if you are not able to see the changes.

I would suggest to raise an SR to support team to debug further to get the fix/root cause for the issue -

Regards,

Arjun

User_5LCG9

I was able to see my change in the main sandbox of SME layer, but the changes don't get reflected in NSAW after publishing the main sandbox, how can I clear the cache?

Mallikarjuna Kuppauru-Oracle

Hi @User_5LCG9

Based KM Article based on KB number.

Refer - How To Clear Cache in FAW? KB91244

Regards,

Arjun

User_5LCG9

how can I access to this article?

Mallikarjuna Kuppauru-Oracle

Login into support portal and then search based on KB article number.

https://support.oracle.com/signin

User_5LCG9

has any one experience problem like this before, where merge to main sandbox is in a queued state, and never get to done, and for everything I want to do I was prompted to wait for the action to finish?