OBIEE Publisher Mail Question — Oracle Analytics

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OBIEE Publisher Mail Question

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dilek
dilek Rank 6 - Analytics Lead
edited Aug 13, 2024 6:09PM in Oracle Analytics Cloud and Server

Hello everybody,

In our company, we have a daily report mail sent by publisher 11g. Each day, mail job run at 07.00 am, and 09.30 am (twice a day). However, two days ago, 09.30 am mail is not delivered to target although publisher job details are successful. I try to find the reason of this failure? If you experience such a failure, can you help me?

Regards,

Dilek

Answers

  • [Deleted User]
    [Deleted User] Rank 2 - Community Beginner

    Without knowing more it's hard to comment on this. Any chance it ran for a dynamic set of recipients and there were none which were fetched?

  • dilek
    dilek Rank 6 - Analytics Lead

    There is no change at all. Actually, why I wonder this problem is only 2 days ago at 09.30 am mail is not sent even it is seen successful (green) on publisher job status, yesterday and today job still sends reports to target mail addresses successfully. 

  • [Deleted User]
    [Deleted User] Rank 2 - Community Beginner

    If BIP is green you have to continue checking along the chain of execution. Did it die at the mail server for example?

  • dilek
    dilek Rank 6 - Analytics Lead

    Hmm, ok then. Thank you.  Let me contact with network team To learn more details about the execution steps, can you advice any source? Since such settings are behind and mostly work successfully, we technical developers do not learn the concept deeply.

  • Joel
    Joel Rank 8 - Analytics Strategist

    It doesn’t seem to be an OBIEE problem I’m guessing from the information you’ve provided. To confirm this, speak with your Exchange Server team to find out if there was any downtime or any issues from the email server end.