The application is requesting permission to access your account, Invalid login attempt

Preethi Kondur

Hello,

I'm trying to connect to Oracle Cloud Analytics to NetSuite sandbox and have been getting this error message. The NetSuite sandbox has another connection to a different NSAW instance that is not being used. So in order to create a fresh connection, I created a new integration in NetSuite and generated the Client ID and Client Secret. I then go to Create Connection in OCA and when I Authorize, I get the error message - "The application is requesting permission to access your account, Invalid login attempt". I tried using Administrator and / or NSAW Implementer (a custom role that has all the permissions).

UPDATE:

I was able to connect to our NetSuite sandbox. But how do I replace the existing connection in NetSuite to the new instance that I just connected?

RVohra

@Preethi Kondur

Hope you are doing well and your issue is resolved. If above answer worked for you, please mark it as Accepted Answer. You can read about the community guidelines/KB - Oracle Analytics Knowledge Base - Oracle. Thanks

RVohra

As per my understanding, NetSuite does NOT allow us to “edit” an existing integration to point to a different Analytics instance. We must decommission the old integration and tokens, then make the new one the only active consumer. Hope it helps!

Preethi Kondur

Thanks for following up. NetSuite support confirmed the URL can’t be updated, so I’m looking for alternatives.

1. ​Can we connect multiple NSAW instances instead?
2. ​We want to avoid a full decommission due to data loss. Why is the IAM/OCI management for Analytics different from NSPB?
3. ​Since the original admin has left the company, I don't have the tenancy details. How can I recover that 'Welcome' email info or identify our tenancy name?"

Thanks,

Preethi

RVohra

• Answer to your 3rd question → Are you not able to login and go to Console?

Once you login → Look for Instance name, Region or Service type. I am sure Oracle can help to identify the tenancy.

RVohra

I think NetSuite does not support multiple active NSAW environments per account. Please confirm with Oracle.

Again, please work with Oracle and ask them to re-associate your existing NetSuite Analytics Warehouse (NSAW) environment with a new Oracle Analytics Cloud instance without reprovisioning or data loss.
Tell them you do not want NSAW decommissioned.