OBIEE 12c - Unable to properly configure email settings

Mark.Thompson

We use GoDaddy as our email provider.  In FMC, under Configuration...Mail, I am using smtpout.secureserver.net as the SMTP Server, port 3535 (although I have also tried ports 25 and 80), not using SSL, and I have entered the correct credentials.  The e-mail address and password are correct at GoDaddy - I can set them up and use them in my email client, and I can send and receive just fine.

Unfortunately, I get this error every time I submit an agent:  Trying SMTP Delivery loop again ... [nWSError: 75005] Failed to send AUTH command.  Authentication failed for ... and so forth.

We are on OBIEE 12.2.1.2.0 (20160923.092103) running on Windows Server 2012.

I have restarted all BI Services in FMC, and restarted the bi_server1 in WLS.  No love.

Thoughts?

Mark.Thompson

Oops.  Nevermind.  Although I started to just delete the post, I figured I might as well contribute the solution.  Make sure there isn't an extra blank space in front of the email address in the FMC configuration.