OBIEE Agent Running Succesfully but not delivering content

Bones23

Hi All,

I use OBIEE for two different companies, the company I work for and a second company we outsource our services too (we are not set up as a Shared Service). I have managed to be able to get BI Agents to deliver content for the company that employs me, but not the company we outsource too. The Agent completes successfully, no alerts and if I click "More Details" on the agent it says the Agent has run successfully; however neither myself or my colleagues ever receive any output (via email). I have checked the "Device Options" menus and all are blank and "greyed out", can anybody advise me on what is going wrong and what I need to do to fix this?

Thanks in advance

StijnGabriels-Oracle

Maybe the SMTP-server blocks e-mails send to external e-mail addresses. Please check these settings first.

Bones23

StijnGabriels-Oracle Thanks for the reply!

I in no way claim to be an expert when it comes to these things, but I doubt it is to do with email settings. Without going into too much detail about the structure of my Organisation, the company we outsource to is essentially a subsidiary of my organisation and utilise the same networks/settings, so if one side of the organisation is able to receive emails from OBIEE the other should be able to as well. I imagine it is more likely something that is incorrectly set up within OBIEE but I am unable to locate anything other than the "Device Options" menu