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OAC - Connection to database is failing

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  • Mark.Thompson
    Mark.Thompson Rank 6 - Analytics Lead

    Because this is OAC, I don't think we have direct access to those parameters.  In any event, we would have had no reason to change them from the defaults, and changing those defaults is not part of our standard setup.  So I suspect that the answer to your question is "exactly what is shown here".  Is there a way for us to view those parameters in our OAC environment?

  • Venkata Rachuri
    Venkata Rachuri Rank 5 - Community Champion

    Don't OAC guys help you out ? because this is infrastructure  and maintance issue ? just curious

    Thanks

    Venkat

  • SteveF-Oracle
    SteveF-Oracle Mod

    You have full and direct access to your OAC system running on public compute via SSH key. (This is different than BICS)

    see: Managing SSH Access

    This MOS document also describes how:

    How To Collect Diagnostic Files and Logs in Oracle Analytics Cloud (OAC) (Doc ID 2236000.1)

    The section... To collect configuration and diagnostic logs to review a runtime problem

    If you need assistance, then you should log a service request with Oracle Support.