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URL referenced images not displaying in Excel/PDF outputs

Hi all,
I currently have an RTF template that utilises the alt text feature to embed a logo from a URL.
While this renders ok in HTML outputs, it does not for EXCEL or PDF outputs complaining of 401 authorization errors.
Our architecture is as follows:
ISAM Reverse Proxy (https://reporting.companyname.com.au) (SSL)
v
F5 Load Balancer (SSL)
v v
OHS1 OHS2 (SSL)
v
Application Server (Not SSL) > SAN (This is where brandingskins lives)
The image that it's trying to retrieve lives on the SAN under ../brandingskins/sk_companyName/public/images/logo.png
The RTF references the image by using the URL: https://reporting/companyname.com.au/brandingskins/sk_companyName/public/images/logo.png
I have been dealing with Oracle support and they have referred me to the following which suggest that I need to add a proxy host and proxy port to the JVM arguments.
Has anyone successfully done this before?
My next question is ... "What is my proxy? Is it reporting.companyname.com.au or is it the ip address of the load balancer for example?"
Any assistance would be greatly appreciated.
Thanks,
Adam
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