User unable to login to Analytics

Question

Hi,

One of the user unable to login the analytics.   OBIEE is integrated with corporate AD/LDAP hence the user information not available in WebLogic.

The same user is able to logn to Test instance of OBIEE analytics url.  Can you guide where to check for the cause ?

OBIEE : 11.1.1.7

Error:  The error occurred during authentication. Try again later or contact sys admin.

FTisiot · Answer

As mentioned above,

GUIDs refresh is the way to go

https://blogs.oracle.com/pa/entry/regenerating_user_guids

Mayuri Nallamothu · Answer

May be the issue is with GUID of that user. Try refreshing GUID's but this process needs restart of BI components/services.

Mayuri.

40297040-Oracle · Answer

Issue is user specific.