Hi All,

When we try to access obiee12c url it shows that it is loading but it gets authenticated and new shows home page and i left it for more than an hour it was still showing as loading.

When checked the sawserver saw this error message

[2017-05-19T08:03:05Z] [OBIPS] [NOTIFICATION:1] [] [saw.securitysubsystem.session.logon] [ecid: 543f339d-7be0-494c-a2d0-fc267d576a91-00002a27,0:2:1] [tid: 2046740224] [SI-Name: ] [IDD-Name: ] [IDD-GUID: ] [userId: biread] User biread logged in (session ID: 10.192.140.2.a.u3oq7b4, service instance context: biservice).[[

File:masterclientsession.cpp

Line:481

Location:

        saw.securitysubsystem.session.logon

        saw.securitysubsystem.checkauthentication.runimpl

        saw.threadpool.asynclogon

        saw.threads

SessionID: 10.192.140.2.a.u3oq7b4

SIKey: biservice

]]

[2017-05-19T08:16:50Z] [OBIPS] [ERROR:31] [] [saw.subsystem.security.hostnameResolver.processor] [ecid: 0727e9bd-0cad-4802-acee-2d4ba1f137df-00003ce3,0:3:1] [tid: 3699218176] [SI-Name: ] [IDD-Name: ] [IDD-GUID: ] [userId: ] Unable to resolve the name for .

[[

File:dnsutils.cpp

Line:169

Location:

        saw.subsystem.security.hostnameResolver.processor

        saw.threadpool.hostlookup

        saw.threads

]]

[2017-05-19T08:16:50Z] [OBIPS] [ERROR:16] [] [saw.threadpool.hostlookup] [ecid: 005Jxk^gv1rAXN25RrP5id0007aM0002D0,0] [tid: 3699218176] [SI-Name: ] [IDD-Name: ] [IDD-GUID: ] [userId: ] ThreadPool<HostLookup:0>: Worker thread job errored out. Unable to resolve the name for .

Error Codes: Y9D5IDNK:

Location: saw.subsystem.security.hostnameResolver.processor, saw.threadpool.hostlookup, saw.threads

[[

File:threadpool.cpp

Line:954

Location:

        saw.threadpool.hostlookup

        saw.threads

]]

[2017-05-19T08:23:13Z] [OBIPS] [ERROR:31] [] [saw.subsystem.security.hostnameResolver.processor] [ecid: 543f339d-7be0-494c-a2d0-fc267d576a91-00002ac0,0:3:1] [tid: 3699218176] [SI-Name: ] [IDD-Name: ] [IDD-GUID: ] [userId: ] Unable to resolve the name for .

[[

File:dnsutils.cpp

Line:169

Location:

        saw.subsystem.security.hostnameResolver.processor

        saw.threadpool.hostlookup

        saw.threads

]]

[2017-05-19T08:23:13Z] [OBIPS] [ERROR:16] [] [saw.threadpool.hostlookup] [ecid: 005JxkvXAECAXN25RrP5id0007aM0002Or,0] [tid: 3699218176] [SI-Name: ] [IDD-Name: ] [IDD-GUID: ] [userId: ] ThreadPool<HostLookup:0>: Worker thread job errored out. Unable to resolve the name for .

Error Codes: Y9D5IDNK:

Location: saw.subsystem.security.hostnameResolver.processor, saw.threadpool.hostlookup, saw.threads

[[

File:threadpool.cpp

Line:954

Location:

        saw.threadpool.hostlookup

        saw.threads

]]

[2017-05-19T08:46:01Z] [OBIPS] [NOTIFICATION:1] [] [saw.securitysubsystem.session.logoff] [ecid: 005JxgN2PGAAXN25RrP5id0007aM000000,0:1567] [tid: 3726051072] [SI-Name: ] [IDD-Name: OBIEE_INTERNALTENANTGUID] [IDD-GUID: ] [userId: 18446744073709551615] SystemUser system_user logged out (session ID: .9.rq274tc, service instance context: biservice, active: 2703 seconds).[[

File:masterclientsession.cpp

Line:611

Location:

        saw.securitysubsystem.session.logoff

        saw.subsystem.security.cleanup

        saw.Sessions.cache.cleanup

        saw.taskScheduler.processJob

        taskscheduler

        saw.threads

AuthProps: AuthSchema=UidPwd-soap|NQ_SESSION.SERVICEINSTANCEKEY=biservice|PWD=******|UID=system_user|User=system_user|GUID=18446744073709551615

SessionID: .9.rq274tc

reason: session-timeout

task: Sessions

SIKey: biservice

]]

Thanks,

Sandeep