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Some Users Unable to log in.

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DentsplySirona
DentsplySirona Rank 4 - Community Specialist
edited Aug 13, 2024 5:53PM in Oracle Analytics Cloud and Server

Has anyone ever had an issue where some of the users all of a sudden can not log into OBIEE 12c. 

When trying to log on the were get the error message Username or Password in invalid.

We use Active Directory for Authentication.

Our OBIEE vers. is 12.2.1.2  on a Microsoft 2012 Server.

I checked and the users were not locked in AD.

There password did not expire.

Other user is the same Active Directory Group and Role were working.

The were working fine in the morning and then stopped in the afternoon.  While trying to find out the issue the next day they started working again.

Has anyone ever seen this?

Answers

  • ArijitC
    ArijitC Rank 6 - Analytics Lead

    Did anything got recycled in between? Like OBIEE or AD ?

  • Robert Angel
    Robert Angel Rank 8 - Analytics Strategist

    I have seen this previously, the issue usually comes down to temporary issues around your AD.

    Next time you get it I would get your AD administrators to prove that they can see the users in question roles are working across the network, then try the same test through weblogic and query the users and make sure you get the correct details there also.