OBIEE agents to multiple recipients are failing with the below error

Question

When i schedule an agent and add recipients more than one, agent sent mail to one random recipient and fail to deliver the same to rest. Below is the error message.

Working in OAC environment,  Version : Oracle Business Intelligence 12.2.4.0.0

I have tried both the option by adding mail ID's and by adding Users in the recipients list, Agents runs with out issue if the recipient list is ONE.

Eventually succeeded, but encountered and resolved errors...

Number of skipped deliveries: 2 of 3

AgentID: /shared/Maintenance /Agents/SP Sell-To Weekly Forecast

Warning: Recipient helan.xxxxx@xxxxxx.com rejected by the mail server 4.5.3 Too many recipients (AS780090) [BN3NAM01FT023.eop-nam01.prod.protection.outlook.com]Recipient xxxxxxx@xxxxxx.com rejected by the mail server 4.5.3 Too many recipients (AS780090) [BN3NAM01FT023.eop-nam01.prod.protection.outlook.com]

Thanks, Helan

Robert Angel · Answer

Hi,

if all things are the same then the result should be the same, whatever is different must be the worth exploring, and really do not see how the problem can be at the OBIEE end...

Helan Kumar · Answer

Robert, I forgot to mention. The same setup(mail settings) is working fine in another OAC instance.

3139796 · Answer

Thanks Robert, will check with Admin and comeback.