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IE error for OBI12c

User_B7ZTH

Hello Experts,

I am facing a strange issue with OBI.

I am using IE11 to login into OBI, but unfortunately when ever I login I get the blank screen like below.

OBI Version:- Oracle Business Intelligence Product Version 12.2.1.1.0 (Build BIPS-20160604082456 64-bit)

IE Version:- IE 11, 11.1155.15063.0

I have tried below steps to resolve the issue:-

Open IE11 --> open OBIOne page--> Press F12 -->go to Emulation tab --> select Document mode --> 10

But its not working.

Can you please let me know if there is any workaround.

The same link works perfectly ok on Chrome and firefox but not for IE.

Kindly guide am I missing anything.

Regards,

Abhishek

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Gianni Ceresa

It never worked or it stopped working at some point?

As a side note you maybe want to consider to update to a newer version as 12.2.1.1.0 isn't supported anymore ...

And mainly if you never patched it you can have browser issues as almost every BP contains some fixes for browsers.

Joel Acha

As it works in other browsers then you have confirmed that it is an IE issue.

try clearing browser cache in IE.

User_B7ZTH

Thank you Gianni, yes we are planning to upgrade and doing POC for 12.2.1.3.0 upgrade.

User_B7ZTH

Hello Joel,

Correct its an IE issue, but i tried to delete the cache and run it but still no luck.

Thanks again.

Robert Angel

Simple one to try in IE; - make the site a 'trusted site' and then ramp all security to minimal for trusted sites and retest.

[Deleted User]

Are you sure you didn't "clear" it while "Preserve Favorites website date" was still ON?

Image result for internet explorer clear cache

Ebin Cherian

We use IE 11.0.9600.19035 with OBIEE 12.2.1.1.0 and it works fine. Sometimes we receive caching issues with IE. We use below given script to clear the cache.

ECHO **** Clearing Internet Explorer cache ****

taskkill /F /IM "iexplore.exe">nul 2>&1

set internetTempDir="C:\Users\%USERNAME%\AppData\Local\Microsoft\Windows\Temporary Internet Files"

set internetCacheDir= "C:\Users\%USERNAME%\AppData\Local\Microsoft\Windows\Caches"

echo "Clean history"

RunDll32.exe InetCpl.cpl,ClearMyTracksByProcess 1

RunDll32.exe InetCpl.cpl,ClearMyTracksByProcess 8

del /q /f "%internetTempDir%">nul 2>&1

del /q /f "%internetCacheDir%">nul 2>&1

ECHO **** Clearing Internet Explorer cache DONE ****