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    OBIEE Installation Server Error

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    Rank 2 - Community Beginner
    in Oracle Analytics Cloud and Server

    Summary

    OBIEE Installation Server Error

    Content

    Hi,

    I am installing Oracle Business Intelligence 12c (12.2.1.2.0) in my system but I am getting error as Config BI startup failed,

    image

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    Answers

    • Rank 6 - Analytics Lead

      Could you please post the OS details on which you are trying to install Oracle Business Intelligence 12c (12.2.1.2.0), is it windows 7,8,10(assuming from your post as you have said my system and directory structure displayed in configuration screen), if yes then please be informed it is not supported/certified OS for OBIEE 12c installation the only supported OS Version for OBIEE 12c installation and configuration are Windows 2012 and 2012 R2.

      If you are installing and configuring OBIEE 12c on an certified OS and facing the issue then please post the error message from install log.

      image

    • Rank 6 - Analytics Lead

      Hello There,

      Please check OBIEE 12.2.1.2.0 Certification matrix, you can check for your self Windows 7 is not a supported OS for any version of OBIEE 12c installation and configuration.

      >> Go to following link Oracle Fusion Middleware Supported System Configurations

      >> Check for OBIEE 12.2.1.2.0 certification matrix with below name, please note from 12c onward all FMW product has a single certification matrix hence the below name as "Oracle Fusion Middleware" and not "Oracle Business Intelligence Suite Enterprise Edition"

      • System Requirements and Supported Platforms for Oracle Fusion Middleware 12c (12.2.1.2.*) ( xls)

      >> Download the certification matrix and refer to "System" tab and check for supported Windows OS for OBIEE 12c installation and configuration.

      What you might have checked is that Windows 7 is supported OS for OBIEE 12c "Client" installation not for "Server".

      Thanks and Regards,

      Syed Hamd Salman

    • Rank 2 - Community Beginner

      Hi Salman,

      Thanks for the update , I am windows 7  64 bit Operating system. This is a certified OS , facing this issue , I have attached installed log here

      17-05-24T15:32:59.619+05:30] [bi] [NOTIFICATION] [] [oracle.bi.bar.util.DomainIntrospectUtils] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] Obtained Singleton Data Directory as D:\OracleBipNew\Middleware\Oracle_Home\user_projects\domains\bi_domain\bidata

      [2017-05-24T15:32:59.619+05:30] [bi] [NOTIFICATION] [] [oracle.bi.bar.si.ServiceInstanceLifeCycleImpl] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] Services Xml : D:\OracleBipNew\Middleware\Oracle_Home\user_projects\domains\bi_domain\bidata\service_instances\ssi\metadata\services.xml

      [2017-05-24T15:32:59.635+05:30] [bi] [NOTIFICATION] [] [oracle.bi.bar.si.ServiceInstanceLifeCycleImpl] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] Service Instance Type : ServiceInstanceType [ [[

        key = ssi,

        description = Default BI Service Instance,

        explodedBarPath = service_instances\ssi\metadata,

        associated = oracle.bi.bar.util.serviceinstance.AssociatedType@2e400d22,

        serviceOwners = oracle.bi.bar.util.serviceinstance.ServiceOwnersType@1c6ca319,

        modified = 2017-05-24T15:32:26.372+05:30,

      ]

      ]]

      [2017-05-24T15:32:59.635+05:30] [bi] [NOTIFICATION] [] [oracle.bi.bar.si.ServiceInstanceLifeCycleImpl] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] Service Instance retrieved from the environment is ServiceInstance [ [[

        description = Default BI Service Instance,

        key = ssi,

        path = service_instances\ssi\metadata,

        ]

      ]]

      [2017-05-24T15:32:59.635+05:30] [bi] [TRACE:16] [] [oracle.bi.bar.si.ServiceInstanceLifeCycleImpl] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] [SRC_CLASS: oracle.bi.bar.si.ServiceInstanceLifeCycleImpl] [SRC_METHOD: getServiceInstance] RETURN

      [2017-05-24T15:32:59.666+05:30] [bi] [NOTIFICATION] [] [oracle.bi.install.config.basesteps] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] Unpacking SampleAppLiteData from: D:\OracleBipNew\Middleware\Oracle_Home\bi\bin\..\..\bi\modules\oracle.biee.application.sample\sample-datafiles.zip to: D:\OracleBipNew\Middleware\Oracle_Home\user_projects\domains\bi_domain\bidata\service_instances\ssi\data

      [2017-05-24T15:32:59.900+05:30] [bi] [NOTIFICATION] [] [oracle.bi.install.config.basesteps] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] SampleAppLite unpacked 2361774 bytes

      [2017-05-24T15:32:59.900+05:30] [bi] [NOTIFICATION] [] [oracle.bi.install.config.basesteps] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] Executing Step: Store JMS credential

      [2017-05-24T15:32:59.947+05:30] [bi] [NOTIFICATION] [] [oracle.bi.install.config.steps.jms] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] Successfully wrote JMS credential

      [2017-05-24T15:32:59.947+05:30] [bi] [NOTIFICATION] [] [oracle.bi.install.config.actions] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] Configuration successfully completed for oracle.bi.configassistant.config.actions.main.BIConfigMain

      [2017-05-24T15:33:00.227+05:30] [bi] [NOTIFICATION] [] [oracle.bi.install.config.basesteps] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] Log dir for config steps is C:\Program Files\Oracle\Inventory\logs\config2017-05-24_03-15-40PM

      [2017-05-24T15:33:00.399+05:30] [bi] [NOTIFICATION] [] [oracle.bi.configassistant.config.actions.startup] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] Config action oracle.bi.configassistant.config.actions.startup.BIConfigStartup has 2 steps

      [2017-05-24T15:33:00.399+05:30] [bi] [NOTIFICATION] [] [oracle.bi.install.config.basesteps] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] Executing Step: Start all Servers

      [2017-05-24T15:33:00.399+05:30] [bi] [NOTIFICATION] [] [oracle.bi.install.config.basesteps] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] Starting all Servers ...

      [2017-05-24T15:33:00.399+05:30] [bi] [NOTIFICATION] [] [oracle.bi.install.config.basesteps] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] See log file: C:\Program Files\Oracle\Inventory\logs\config2017-05-24_03-15-40PM\startallservers.log

      [2017-05-24T15:33:00.399+05:30] [bi] [NOTIFICATION] [] [oracle.bi.exec] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] Executing: [cmd, /c, D:\OracleBipNew\Middleware\Oracle_Home\bi\bin\..\..\user_projects\domains\bi_domain\bitools\bin\start.cmd]

      [2017-05-24T15:33:00.399+05:30] [bi] [NOTIFICATION] [] [oracle.bi.exec] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] Logging script stderr and stdout to C:\Program Files\Oracle\Inventory\logs\config2017-05-24_03-15-40PM\startallservers.log

      [2017-05-24T16:07:03.559+05:30] [bi] [NOTIFICATION] [] [oracle.bi.exec] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] Executing: [cmd, /c, D:\OracleBipNew\Middleware\Oracle_Home\bi\bin\..\..\user_projects\domains\bi_domain\bitools\bin\status.cmd]

      [2017-05-24T16:07:03.808+05:30] [bi] [NOTIFICATION] [] [oracle.bi.exec] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] Logging script stderr and stdout to C:\Program Files\Oracle\Inventory\logs\config2017-05-24_03-15-40PM\startallservers.log

      [2017-05-24T16:08:05.591+05:30] [bi] [NOTIFICATION] [] [oracle.bi.install.config.basesteps] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] Failed single shot step: Start all Servers with: Execution of [cmd, /c, D:\OracleBipNew\Middleware\Oracle_Home\bi\bin\..\..\user_projects\domains\bi_domain\bitools\bin\start.cmd] failed with exit value 3

      [2017-05-24T16:08:05.607+05:30] [bi] [ERROR] [] [oracle.bi.install.config.actions] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] Non-skipped failure during configuration action: Execution of [cmd, /c, D:\OracleBipNew\Middleware\Oracle_Home\bi\bin\..\..\user_projects\domains\bi_domain\bitools\bin\start.cmd] failed with exit value 3[[

      oracle.bi.exec.ExecutionStatusException: Execution of [cmd, /c, D:\OracleBipNew\Middleware\Oracle_Home\bi\bin\..\..\user_projects\domains\bi_domain\bitools\bin\start.cmd] failed with exit value 3

        at oracle.bi.exec.StdinProcess.runProcess(StdinProcess.java:99)

        at oracle.bi.exec.ExecScript.executeScript(ExecScript.java:191)

        at oracle.bi.exec.ExecScript.executeSynchronousScript(ExecScript.java:95)

        at oracle.bi.install.config.steps.startup.StartAllServersStep.executeSingleShot(StartAllServersStep.java:63)

        at oracle.bi.install.config.basesteps.SingleShotActionStep.execute(SingleShotActionStep.java:31)

        at oracle.bi.install.config.basesteps.StepList.execute(StepList.java:85)

        at oracle.bi.install.config.actions.BIConfigAction.doExecute(BIConfigAction.java:127)

        at oracle.as.install.engine.modules.configuration.client.ConfigAction.execute(ConfigAction.java:405)

        at oracle.as.install.engine.modules.configuration.action.TaskPerformer.run(TaskPerformer.java:88)

        at oracle.as.install.engine.modules.configuration.action.TaskPerformer.startConfigAction(TaskPerformer.java:108)

        at oracle.as.install.engine.modules.configuration.action.ActionRequest.perform(ActionRequest.java:15)

        at oracle.as.install.engine.modules.configuration.action.RequestQueue.performSequentialExecution(RequestQueue.java:284)

        at oracle.as.install.engine.modules.configuration.action.RequestQueue.perform(RequestQueue.java:260)

        at oracle.as.install.engine.modules.configuration.standard.StandardConfigActionManager.start(StandardConfigActionManager.java:185)

        at oracle.as.install.engine.modules.configuration.boot.ConfigurationExtension.kickstart(ConfigurationExtension.java:82)

        at oracle.as.install.engine.modules.configuration.ConfigurationModule.run(ConfigurationModule.java:87)

        at java.lang.Thread.run(Thread.java:745)

      ]]

      [2017-05-24T16:08:05.638+05:30] [bi] [NOTIFICATION] [] [oracle.bi.configassistant.config.actions.startup] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] Collecting diagnostic information following startup failure.  See log file: C:\Program Files\Oracle\Inventory\logs\config2017-05-24_03-15-40PM\jpsOnFailedStartup.out

      [2017-05-24T16:08:05.685+05:30] [bi] [NOTIFICATION] [] [oracle.bi.exec] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] Executing: [jps, -l]

      [2017-05-24T16:08:05.685+05:30] [bi] [NOTIFICATION] [] [oracle.bi.exec] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] Logging script stderr and stdout to C:\Program Files\Oracle\Inventory\logs\config2017-05-24_03-15-40PM\jpsOnFailedStartup.out

      [2017-05-24T16:08:07.529+05:30] [bi] [NOTIFICATION] [] [oracle.bi.install.config.actions] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] Zipping up config assistant log files to D:\OracleBipNew\Middleware\Oracle_Home\bi\bin\..\..\user_projects\domains\bi_domain\bilogs\bieeconfiglogs_2017-05-24_03-15-40PM.zip

      [2017-05-24T16:08:10.041+05:30] [bi] [NOTIFICATION] [] [oracle.bi.install.config.actions] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] Zipping up the following log files and directories:[[

      C:\Program Files\Oracle\Inventory\logs\install2017-05-24_03-15-40PM.log

      C:\Program Files\Oracle\Inventory\logs\install2017-05-24_03-15-40PM.out

      C:\Program Files\Oracle\Inventory\logs\config2017-05-24_03-15-40PM

      ]]

      [2017-05-24T16:08:11.305+05:30] [bi] [NOTIFICATION] [] [oracle.bi.install.config.actions] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] Completed zipping up log files to D:\OracleBipNew\Middleware\Oracle_Home\bi\bin\..\..\user_projects\domains\bi_domain\bilogs\bieeconfiglogs_2017-05-24_03-15-40PM.zip on host MADESH-IN

      [2017-05-24T16:08:11.383+05:30] [bi] [NOTIFICATION] [] [oracle.bi.install.config.actions] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] Run D:\OracleBipNew\Middleware\Oracle_Home\bi\bin\..\..\user_projects\domains\bi_domain\bitools\bin\diagnostic_dump.cmd to get full diagnostics

      [2017-05-24T16:08:11.414+05:30] [as] [ERROR] [] [oracle.as.install.engine.modules.configuration.standard.StandardConfigActionManager] [tid: 37] [ecid: 0000LktrWMA1baQLMas1ye1P9LPH000004,0] One or More configurations failed. Exiting

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