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Export & Import Error

Received Response
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Mirna Sevilla
Mirna Sevilla Rank 3 - Community Apprentice
in Oracle Analytics Cloud and Server

Summary

Export & Import Error

Content

I cannot export or import projects since two days ago. I installed Advanced Analytics and I thought this was the issue.

This is what i've tried:

Uninstalled Advanced Analytics

Reinstalled DVD

Check that all canvases work

Refresh data sources

Refresh data

Reload data

Deleted canvases to make it smaller

Export older projects which I could export before - didn't work either

Issue remains:

Export with data - doesn't work

Export with no data - seems to work, but I cannot import it back

I need to share this project in preparation for a QBR with a VP. any ideas what the issue could be?

Answers

  • Mirna Sevilla
    Mirna Sevilla Rank 3 - Community Apprentice

    Thanks Adam for your quick response. Just updated my profile. I'm Mirna Sevilla.

    I have a licensed version so I guess an SR will be.

    I had installed the Advanced Analytics, but i uninstalled it via the Control Panel.The issue remains.

  • Adam Bloom-Oracle
    Adam Bloom-Oracle Mod

    If your DV Desktop is licensed through rather than just evaluation then you should open a Support Request.  It would make it easier to help you if you update your profile so I can see who you are.  If you have any custom plugins I would try removing those.  You will also need to run the diagnostic_dump.cmd <logfilename> from the install folder in order to generate the logs.

  • Adam Bloom-Oracle
    Adam Bloom-Oracle Mod

    For some reason your profile did not update.  Instructions are here:

    If you send me the SR number I can take a look.

  • Eswara Chandran Shanmugam
    Eswara Chandran Shanmugam Rank 5 - Community Champion

    Hi,

    Export with data - doesn't work - can you please provide clarity on what error do you get ?

    Best Regards

    Eswar.

  • Jamie Raju
    Jamie Raju Rank 1 - Community Starter

    I had the same issue and tried everything you mentioned. My source data ended up in Excel as a csv file when I renamed file to xlsx I was able to upload!