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Unable to Narrate a Report

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prasannasrinivasan gnanasekaran
prasannasrinivasan gnanasekaran Rank 3 - Community Apprentice
in Oracle Analytics Cloud and Server

Content

I am getting an error when I try to drag and drop canvas into the narrate tab.

Error text like below 

"A general Error was found

We've encountered an unexpected error. If the issue persists, please contact support."

thanks

Prasanna

Capture.JPG

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Answers

  • Joel Acha11111
    Joel Acha11111 Rank 5 - Community Champion

    Not very clear here what you are doing. Can you provide a few more screenshots to help explain what it is that you're doing?

  • User_IYLB4
    User_IYLB4 Rank 3 - Community Apprentice

    Hello,

     

    Before dragging it to Narrate , is your visualization coming with no errors ?

  • prasannasrinivasan gnanasekaran
    prasannasrinivasan gnanasekaran Rank 3 - Community Apprentice

    HI

    Report is working fine in Visualize section.

    It fails while when I drag it to narrate.

    Capture2.JPG

  • User_IYLB4
    User_IYLB4 Rank 3 - Community Apprentice

    Hi,

    Once try duplicating the existing canvas & rename it to a new canvas in the same project and see if you are able to drag & drop this new duplicated canvas in the narrate tab !

    As the error message is also not clear , we are not sure whether it is a version issue or some other issue !

  • prasannasrinivasan gnanasekaran
    prasannasrinivasan gnanasekaran Rank 3 - Community Apprentice

    HI

    Tried copying the report to another canvas but got the same issue.

    This happen if TreeMap view is used.

    Not getting an issue with other views like pivot table and any other charts.

    Thanks
    Prasanna 

  • Joel Acha11111
    Joel Acha11111 Rank 5 - Community Champion

    Can you try simplifying your treemap viz to see if that makes a difference? I don't have any issues with treemaps in the Narrate view. Can you also check if there are any errors in the console > sessions.

  • prasannasrinivasan gnanasekaran
    prasannasrinivasan gnanasekaran Rank 3 - Community Apprentice

    After upgrading the DV version to 5.4. Issue got resolved.

     

    Thanks
    prasanna