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Does anyone know how to solve the Oracle Analytics Desktop installation problem?

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molot69-Oracle
molot69-Oracle Rank 1 - Community Starter
edited April 2023 in Oracle Analytics Cloud and Server

I was using Oracle Analytics Desktop for my current duties, I had a new PC so I installed the latest version (march 2023) and it was working. Then I closed the app and when I try to open it again, stop working. won't open freeze, remove programs several times, restart several times and nothing, the latest message I got was the this (picture). any help?

Screenshot 01.png


Answers

  • SteveF-Oracle
    SteveF-Oracle Mod

    I assume you installed with elevated administrator privileges.

    I would check the log files in the diagnostic dump zip file to see there are any obvious errors or failures.

  • Viswanath-Oracle
    Viswanath-Oracle Rank 4 - Community Specialist

    can you try to reinstall with different location pointed with different name and give a try.

  • Santa_B-Oracle
    Santa_B-Oracle Rank 3 - Community Apprentice

    Uninstall and remove contents from installation folder and reinstall it. else you need to observe diagnostic dump and check for error

  • SteveF-Oracle
    SteveF-Oracle Mod

    The OP(@molot69-Oracle ) has not replied back to the original suggestion to check the error in the diagnostic files.

    Reinstall has already been suggested on 02-May, but no reply.

    Since it is an Oracle employee, they may have used some internal resources.

    @molot69-Oracle

    If you need:


    How To Perform A Clean Uninstall of Oracle Analytics Desktop (OAD) (Doc ID 2686795.1)

    If no reply, I suggest the thread be closed.