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FDI HCM: Employee Help Desk in Fusion Analytics
Employee Help Desk appears in the current column of the Fusion Analytics Roadmap. where can we find more information on this module?
Victor
Best Answers
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@RanaAshutosh-Oracle Thanks Rana , However , we are looking for documentation of the Fusion Analytics module
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Hi @User_6H96B We are in the process of designing and development of HR Help Desk subject area in HCM FDI. This is in our 24B roadmap. Will keep you posted as soon we announce the delivery of that. Please reach out to me if you have any specific use case around HR HD Analytics to solve in your organization. I can try to add that to scope now, if not later.
Raghu
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Hi @Victor H happy to announce that HR Help Desk subject area is available in Release 24R2 of HCM FDI. I hereby share a sample dv output for reference. It is in Self-Enablement Preview currently.
Raghu
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Answers
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Please let us know if you are using Fusion Analytics Warehouse or OTBI, so that we can understand the requirement clearly. Thanks.
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Overview of Help Desk
https://docs.oracle.com/en/cloud/saas/fusion-service/farhd/overview-of-help-desk.html#s20078081
Overview of Configuring HR Help Desk
Oracle HR Help Desk
https://www.oracle.com/human-capital-management/hr-help-desk-datasheet/
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We are using Fusion Analytics Warehouse but will also need OTBI for validation
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Hello,
My customers are also very interessed in HR Help Desk in Fusion HCM Analytics.
Are there any updates, because on the roadmap it is shown als "Preview":
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Hi @Tim Janssen HR Help Desk subject area is available from Release 18.4 i.e. 24R2. It is under Preview, you just need to enable it. Please reach out to me if you need a sample dv that I had created for demo purposes. I shall share the output of that dv here
Raghu
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@Raghavendra Raghunath-Oracle How are you going mate. Coming back to your response from 19th Jun, thank you for sharing the power point presentation. To confirm - are these "demo" analytics that have been built for the purpose of showcase, or do these come out-of-the-box to a customer who has bought licenses for FDI Analytics for HCM?
Thank you in advance.
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Hi @SameerJain great to hear from you, been a while since we met. HR Help Desk dashboard is not yet productized and seeded in the catalog. Right now, i am sharing this with whoever is interested in turning on this feature. Will add it as an OOTB offering in CY 2025.
Raghu
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