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OBIPS1 is going down with the error <The server 'obips1' with process id 11337864 is no longer alive

Ravi_Teja

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OBIEE

Accepted answers

Ravi_Teja

Thanks all…

there is a cronjob running to clear the temp files when server is up so i have changed the time to during to server restart time and I have increased the JVM from 2 GB to 4 GB.

it's been two weeks now since OBIPS1 server is down

All comments

Sumanth V -Oracle

@User_W5PXK - The error says your OBIPS1 component has been brought down. We need more details like version of OBIEE or OAS etc.. Symptoms of the issue to review further. Thanks

Ravi_Teja

Thanks Sumanth for acknowledging….it's OBIEE12c- 12.2.1.4.0.

Error :

Steve F-2

Check your obisps1.out file, if there is additional information. It may not get generated

failed unexpectedly due to: [end of file]

Check your instanceconfig.xml file is properly formed XML

Ravi_Teja

Thanks Steve for your reply… Have checked…there is no such suspicious message in that file except with process id 11337864 is no longer alive. Also i have observed that it happens only on Sunday's.

Steve F-2

happens only on Sunday's

Ok, so new/additional information.

Also, check obips.properties, but if what you state about only on Sunday's then, I suspect OBI config is fine, and the issue lies in the OS.

Not enough information to diagnose further, you may need to file a service request with the complete details.
Patch level, OS platform/version. When this started being observed, etc.

Other than that, possibly check with OS admin, to check OS logs, or check if there are OS activities scheduled on Sunday's.. OS patching, cron job, network, If (linux, file descriptors are adequate), etc… only a suggestion based on the limited information.

Ravi_Teja

Yes Steve. Have logged an SR with oracle and they are suggesting to apply the latest patch to the OBIEE12c. But they didn't tell the root cause of this issue.

Had a word with OS & network admin also…they didn't see abnormal behavior in the server and there are no scheduled jobs in the OBIEE

Sumanth V -Oracle

@User_W5PXK - Since the issue happens consistently on Sundays only, please check if any of the scheduled maintenance jobs isn't causing this issue. Also, you can try and collect the strace of OBIPS component for the period when it happens on Sunday and analyze to see what initiates or causes the shutdown of OBIPS. Also, wouldn't nodemanager restart the component on it's own soon after in your case. Please confirm.

Ravi_Teja

Also, wouldn't nodemanager restart the component on it's own soon after in your case. Please confirm.

Ans : it's reaching maximum number of attempts

Ravi_Teja

I feel it's because of usage… when i see number of reports is being generated on sunday is more than the other days…

Steve F-2

I feel it's because of usage… when i see number of reports is being generated on sunday is more than the other days…

Check if you have many agents scheduled for the same time.
If so, try to stagger the schedules.

In some cases, you need to scale-out to add more capacity, but I would check your agent schedule.

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