@User_6B1KT This channel is for Oracle Business Intelligence (OBIEE). You may have unintentionally posted in the wrong community. Search for an OCI IaaS community or log a Service Request via the OCI Console.
As Steve said, you should post in https://forums.oracle.com/ords/apexds/domain/dev-community (many categories for OCI services) or raise an SR if it's a paid account.