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biee12c Admin tool Can not connect to RPD occasionaly

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Jack Lu
Jack Lu Rank 4 - Community Specialist
edited Aug 13, 2024 6:16PM in Oracle Analytics Cloud and Server

Hello gurus,

In the em , all of the biee12c component are all runing well, and i can login the analytics and do query, everything is ok. But i can't use Admin tool to connect the rpd, get errors :

nQSError:37001 Can not connect to Bi server instance 
nQSError:12017 read from socket timeout, : network(firewall) stop the connect
nQSError:12008 can not connect to ipaddress(10.0.0.1) on port 9514

but after i restart the bi server component,

i can use admintool connect to rpd. But after one  day, i can't connect to RPD , on the em everything is ok,and the analytics is ok too.

It's really wired ,  Does anyone know why?

Answers

  • Jay Gandhi
    Jay Gandhi Rank 2 - Community Beginner

    Hi,

    Is the Admin tool still acting weird or stable now ?

  • Jack Lu
    Jack Lu Rank 4 - Community Specialist

    still acting weird

  • Jay Gandhi
    Jay Gandhi Rank 2 - Community Beginner

    Looks like a firewall issue. Can you check if port is 9514 is blocked by the firewall ?

  • Jack Lu
    Jack Lu Rank 4 - Community Specialist

    The port 9514 is not block by the firewall.

  • rmoff
    rmoff Rank 6 - Analytics Lead

    Have you verified that 9514 is the port on which the BI Server (nqsserver) is listening?

    Use status.sh/.cmd with the -v flag to do this.

  • Jack Lu
    Jack Lu Rank 4 - Community Specialist

    Yes , I am sure the port is 9514,because when i restart the bi server, i can connect to the rpd. But after one day,  got error when connect.

  • Andrew Fomin.
    Andrew Fomin. Rank 6 - Analytics Lead

    What is your OS? I've seen something similar on Windows Server 2008. It was Windows's bug (not 2008  specific).

  • Jack Lu
    Jack Lu Rank 4 - Community Specialist

    BIEE SERVER is Redhat enterprise edition 6.5

    AdminTool is Windows server 2012R2