Hi,

My instances had been created in the wrong place, they are now in the same prod and test environment as HCM. I finally managed to have my HCM users synced with my FDI console which is good. I can see all of them but today, when I tried to give the oac url to one of the manager in HCM, he was not able to connect using his HCM credentials… and not even able to ask for a new password : he never got the email from Oracle.

The weird thing is that when I first used FDI, I used to create users manually…for these people created manually it's really simple to connect. They create their authentification method after getting the Oracle email indicating they have a new account created and can eventually access the console…

When I tried to request a password reset for my HCM manager today, I got the following message :

Could you help me please ? I need to make sure people in HCM can connect and have access to the console asap….

Thank you,

Regards,

Lauriane