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Problem opening workbook in OAC

Accepted answer
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Rank 4 - Community Specialist

Good morning,

we're fancing an issue with a user: when the user tries to load a workbook in OAC he doesn't get an error but the page continues to load. Activating the Network monitoring on the browser we get a message as "Refuse to execute the script xxxx because its MIME tyoe ('application/jason') is not executable and strict MIME typechecking is enabled". We have several users in the system and only this one is having this problem.

The user can open different workbook properly.

We tried to activate in OAC a trace session for this user (from OAC Administration\ Manage session\ but we don't find anything for this workbook.

Thank you

Best Answer

  • Rank 8 - Analytics Strategist
    Answer ✓

    @AM HRE - Yes, better open a SR with browser HAR and console logs collected with the problematic workbook to investigate. Thanks.

Answers

  • Rank 8 - Analytics Strategist

    @AM HRE - Kindly try the steps below and share your feedback:

    1. Open the workbook.
    2. Click Save As and save it with a new/different name.
    3. Share the newly saved workbook with the user experiencing the issue.
    4. Ask the user to access and validate if they still face the issue.

  • Rank 4 - Community Specialist

    Thank you. We tried to copy it and the user can open it properly but we need to understand the reason of the problem: do we need to open a SR or does anyone already know the cause of this problem?

    Thanks

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