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Upgrading OAS 2023 to 2024, bi-sac-config-mgr deployment in failed state

Karthik-Oracle

Hello,

After upgrade completed from OAS 2023 to 2024, and when all servers started.

These 3 deployments are down,

Also tried upgrade with the recent release, OAS 2023 to 2025, and same issue observed here also.

Kindly suggest how to debug & resolve this issue.

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OAS

OAS 2024

Accepted answers

Steve F-2

Hi @Karthik-Oracle

As a general observation, when applications fail to start, it can potentially be from CPU/Memory utilization/contention on the server as all the apps are deploying in parallel. You can navigate to the Weblogic console, and try to start them manually, or a restart of the entire stack.

I have performed an upgrade to OAS 2025 and not observed that behavior, so it may be something environmental to your system.

This will be difficult to debug in a public forum, so I suggest you log a service request if you are unable to proceed.

All comments

Karthik-Oracle

and also noticed this error in upgrade domain step using upgrade-assistant

INFO: Processing plugin: com.oracle.bi.sac.upgrade.plugin.SacSnapshotsConfigPlugin

Mar 14, 2025 7:49:06 AM com.oracle.bi.sac.upgrade.plugin.SacSnapshotsConfigPlugin update

INFO: SAC: Snapshots upgrade starting..., oracleHome = /u01/oracle, domainHome = /u01/oracle/user_projects/domains/bi

Mar 14, 2025 7:49:06 AM com.oracle.bi.sac.upgrade.plugin.SacSnapshotsConfigPlugin upgradeSnapshots

SEVERE: SacSnapshotsConfigPlugin FAILED: java.lang.NullPointerException

    at oracle.bi.sac.sacmodel.lcm.LcmHelper.getSystemServiceInstanceReference(LcmHelper.java:114)

    at oracle.bi.sac.sacmodel.featureflags.features.AnalyticsStorageFeature.<init>(AnalyticsStorageFeature.java:66)

    at oracle.bi.sac.sacmodel.featureflags.SacFeatureFlags.applyRuntimeFlags(SacFeatureFlags.java:326)

    at oracle.bi.sac.sacmodel.featureflags.SacFeatureFlags.init(SacFeatureFlags.java:479)

    at oracle.bi.sac.sacmodel.featureflags.SacFeatureFlags.<init>(SacFeatureFlags.java:249)

    at oracle.bi.sac.sacmodel.checkpoint.CheckpointManager.<init>(CheckpointManager.java:131)

    at com.oracle.bi.sac.upgrade.plugin.SacSnapshotsConfigPlugin.connectToStorageServiceWithRetry(SacSnapshotsConfigPlugin.java:86)

    at com.oracle.bi.sac.upgrade.plugin.SacSnapshotsConfigPlugin.upgradeSnapshots(SacSnapshotsConfigPlugin.java:52)

    at com.oracle.bi.sac.upgrade.plugin.SacSnapshotsConfigPlugin.update(SacSnapshotsConfigPlugin.java:44)

    at com.oracle.bi.schema.plugin.pluginrunners.ConfigPluginRunner.lambda$executeUpdateApi$0(ConfigPluginRunner.java:28)

    at com.oracle.bi.schema.plugin.pluginrunners.ConfigPluginRunner.runPlugin(ConfigPluginRunner.java:154)

    at com.oracle.bi.schema.plugin.pluginrunners.ConfigPluginRunner.lambda$runActionOnAllConfigPlugins$4(ConfigPluginRunner.java:139)

    at java.lang.Iterable.forEach(Iterable.java:75)

    at com.oracle.bi.schema.plugin.pluginrunners.ConfigPluginRunner.runActionOnAllConfigPlugins(ConfigPluginRunner.java:136)

    at com.oracle.bi.schema.plugin.pluginrunners.ConfigPluginRunner.executeUpdateApi(ConfigPluginRunner.java:28)

    at com.oracle.bi.schema.plugin.entrypoints.UpgradeAssistantConfig.processConfigPlugins(UpgradeAssistantConfig.java:32)

    at com.oracle.bi.upgrade.config.BIPlatformConfigPlugin.upgrade(BIPlatformConfigPlugin.java:41)

    at oracle.ias.update.plugin.Plugin.upgrade(Plugin.java:730)

    at oracle.ias.update.plan.PlanStep.upgrade(PlanStep.java:736)

    at oracle.ias.update.PhaseProcessor$UpgradeProcessor.runStepPhase(PhaseProcessor.java:775)

    at oracle.ias.update.PhaseProcessor.runStep(PhaseProcessor.java:382)

    at oracle.ias.update.PhaseProcessor$ExtendedRunnable.run(PhaseProcessor.java:1178)

    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)

    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)

    at java.lang.Thread.run(Thread.java:750)

Mar 14, 2025 7:49:06 AM com.oracle.bi.sac.upgrade.plugin.SacSnapshotsConfigPlugin update

INFO: SAC: Snapshots upgrade took 0 seconds

Mar 14, 2025 7:49:06 AM com.oracle.bi.schema.plugin.pluginrunners.ConfigPluginRunner runPlugin

INFO: com.oracle.bi.sac.upgrade.plugin.SacSnapshotsConfigPlugin config plugin took 0.3 seconds

Steve F-2

Karthik-Oracle

Same issue observed while upgrading either to OAS 2024 or OAS 2025..

Ya, I think SR is the only way to get this resolved.. will do that.. Thanks @SteveF-Oracle