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Monitoring and analyzing HCM workflow email bounces

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bwdata
bwdata Rank 3 - Community Apprentice
in Oracle Transactional Business Intelligence

--Please advise if this post belongs in a different forum--

As we know, bursting emails is possible in BIP, and OTBI provides bursting via agents. Recipients receive messages from xxxxx.sender@workflow.email.us-ashburn.ocs.oraclecloud.com via agents/OTBI or from whatever vanity emails specified in BIP bursting setting.

There are many reasons why an email may bounce (hard vs soft bounce). Therefore, monitoring and analyzing email bounces is important.

Is there a place where bounce handling a configurations (e.g. Do we have a designated bounce handing address etc.) can be reviewed? I read (OCI Overview of Email Delivery) there should be notifications, but I am definitely not receiving notifications with details about specific bounces.

Welcome any guidance, including references to resources, related posts as well.
https://docs.oracle.com/en-us/iaas/Content/Email/Concepts/overview.htm

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Answers

  • Gaurav Bharadwaj-Oracle
    Gaurav Bharadwaj-Oracle Rank 6 - Analytics Lead

    Hi @bwdata
    Are you using Oracle Fusion Application or something else ?
    Can you post the URL of the application which is responsible for bursting these emails out.

    This is help us understand which forum this query should go to.

    Thank You.

  • bwdata
    bwdata Rank 3 - Community Apprentice

    Hi @Gaurav Bharadwaj-Oracle ,

    Thanks for the reply. Does this answer your question?

    Oracle Fusion Cloud Applications 25A (11.13.25.01.0)

    OTBI: https://****.fa.ocs.oraclecloud.com/analytics/saw.dll?catalog

  • ravikiran goda-Oracle
    ravikiran goda-Oracle Rank 6 - Analytics Lead
    edited Mar 26, 2025 2:52AM

    Hi @bwdata,

    You can review the Report job history page of the job when you enable bursting, it will show you the details of the success and missing email notifications .

  • bwdata
    bwdata Rank 3 - Community Apprentice

    @ravikiran goda-Oracle thank you for your feedback. I agree Last Run Status is available, but it does not give you an indicator who the agent failed. E.g. Agent Completed with Warnings.

    There is a good discussion here: Agent Completed with Warnings - Details? and an idea here: Detailed log for OTBI Agent.

    However, the focus of my question is a little bit different.

    Every email server does indeed have settings to handle bounce messages. These settings determine how the server processes emails that cannot be delivered, distinguishing between hard bounces (permanent failures) and soft bounces (temporary issues). Is there a way to access or arrange to have those notifications forwarded to the Oracle cloud customer?