Update 25.R2 was scheduled and stuck on "Troublshooting" — Oracle Analytics

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Update 25.R2 was scheduled and stuck on "Troublshooting"

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Ryan Black
Ryan Black Rank 1 - Community Starter
in Oracle Analytics Cloud and Server

I believe the update actually went through, but when I go to the "Release Updates" page, it shows as troubleshooting.

Is there a way to resolve this?

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Answers

  • Mark Chuberka
    Mark Chuberka Rank 2 - Community Beginner

    This looks like the NSAW update page. I had a similar problem earlier this year.

    It turns out that a custom field that we used on an NSAW subject area was the culprit. The subject matter area had changed under-the-hood and it was causing the issue.

    Open a ticket - they can look at the backend and see if it's a similar issue (or not) and reset the upgrade path to what you need. They were pretty quick when I submitted.

  • Gianni Ceresa
    Gianni Ceresa Mod

    For sure it isn't an Oracle Analytics screen, therefore this forum isn't the one covering that product.

    If you are using NetSuite, maybe you should check https://community.oracle.com/netsuite

    If you are using a Fusion app, then you should go to https://community.oracle.com/customerconnect

  • Mallikarjuna Kuppauru-Oracle
    Mallikarjuna Kuppauru-Oracle Rank 8 - Analytics Strategist

    HI @Ryan Black

    Are you using Fusion Data Intelligence or Net suite Analytics Warehouse?

    As per screenshot ,your upgrade patch having an issue. Please raise an SR to support team to debug/fix further on patching issue-

    Regards,

    Arjun