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Shared Folders folder disappeared

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  • rmoff
    rmoff Rank 6 - Analytics Lead

    Well if it wasn't a human then .. it was a computer

    And OBIEE wouldn't have got to where it is today if it made a habit of soiling its pants like this, so I would imagine it's something else running that's doing it (if it's not a human - malicious/accidental/ignorant). Can you speak to your Solaris admins and see what housekeeping (maintenance, backup etc) jobs run?

    How are you sharing the webcat, is it a NFS mount between the two nodes? Two physical boxes or one partitioned?

    The only time I've read about webcats getting seriously fubar'd is when there's clustering and non-local FS involved.

    I'd be inclined to also get an SR raised at this point, if only to start on the process of diagnostics from a second angle (and the one that you pay your support for), in case it does turn out to be a bug. That you're on an engineered system gives added credence to the point that it should Just Work...

  • user11394838
    user11394838 Rank 3 - Community Apprentice

    Thanks for the feedback Robin!

    The Webcat and RPD is indeed on an NFS shared between the two nodes. Two boxes, a node on each.

    I checked the file system on both nodes and the catalog folder only appears on the one node, and it is there where it disappeared from. Solaris admin says there is nothing running that could cause this problem - the only jobs are log maintenance jobs.

    We had to immediately restore from backup without there being an opportunity for proper troubleshooting. If - IF - this happens again, an SR will be the first thing I do.

    Thanks again

    J

  • rmoff
    rmoff Rank 6 - Analytics Lead 
    the catalog folder only appears on the one node, and it is there where it disappeared from.

    OK I'm confused again

    Is this a single BI domain, clustered across two nodes? If so, how do you mean it disappeared from *one* of the nodes, and that it only appears on *one* node?

    Normally you'd have the shared network folder mounted on each BI host. Otherwise, how do you manage the catalog within the instance?

  • user11394838
    user11394838 Rank 3 - Community Apprentice

    The <CatalogPath> in instanceconfig points to a Solaris mount point to the NFS.

    If I browse the file system, I can see the location /u01/app/oracle/product/fmw/instances/instance1/bifoundation/OracleBIPresentationServicesComponent/coreapplication_obips1/catalog exists on node 1. This location does not exist on node 2. So essentially the shared folder only exists on node 1 and it disappeared from node 1, rendering the system unusable.

    Hope that makes sense?

  • rmoff
    rmoff Rank 6 - Analytics Lead

    1. Is this a single BI domain, clustered across two nodes?

    2. On node 2, what is CatalogPath set to in instanceconfig.xml?

    3. Is the folder mounted on each node at the same filesystem point?

  • Christian Berg-0racle
    Christian Berg-0racle Rank 10 - Analytics Guru

    This really starting to sound weird.