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FDI HCM: Employee Help Desk in Fusion Analytics

Victor H

Employee Help Desk appears in the current column of the Fusion Analytics Roadmap. where can we find more information on this module?

Victor

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Oracle Fusion Analytics

HCM

FDI

Fusion HCM Analytics

Accepted answers

Victor H

https://community.oracle.com/products/oracleanalytics/discussion/comment/51744#Comment_51744

@RanaAshutosh-Oracle Thanks Rana , However , we are looking for documentation of the Fusion Analytics module

Raghavendra Raghunath-Oracle

Hi @User_6H96B We are in the process of designing and development of HR Help Desk subject area in HCM FDI. This is in our 24B roadmap. Will keep you posted as soon we announce the delivery of that. Please reach out to me if you have any specific use case around HR HD Analytics to solve in your organization. I can try to add that to scope now, if not later.

Raghu

Raghavendra Raghunath-Oracle

Hi @Victor H happy to announce that HR Help Desk subject area is available in Release 24R2 of HCM FDI. I hereby share a sample dv output for reference. It is in Self-Enablement Preview currently.

Raghu

HR Helpdesk (2).pptx

All comments

SameerJain

@Raghavendra Raghunath-Oracle Thank you for coming back so quickly :)

Raghavendra Raghunath-Oracle

@SameerJain Please let me know if you are working with any of your customers to enable the HR Help Desk functional area in FDI. I would like to get a feedback from you/your customers on this. If this helps them in their analytical requirements and if there are any additional features required. Please message me(if possible) on my inbox with the list of customers that you have enabled this feature.

Raghu

SameerJain

@Raghavendra Raghunath-Oracle Indeed, this is for a customer. I cannot find a way to message you. Could you please reach me on sameerjain@deloitte.com.au

Cheers

Jake Maund

https://community.oracle.com/products/oracleanalytics/discussion/comment/59084#Comment_59084

Hi Raghu,

Do you have any details on the current OOTB offering for analytics on HR Help Desk reporting? The deck you shared is very valuable, but cannot find any details online on if this has now been implemented.

Regards,

Jake

Raghavendra Raghunath-Oracle

Hi Jake, do you need a sample dv on HRHD?

Raghu

Mayron

Hi @Raghavendra Raghunath-Oracle,

We have enabled the HR Help Desk functional area and added the 'Next Gen Human Resource Help Desk Administrator' group to my user, however, I see no data from this subject area. Do you have any clue of what could be happening?

Thanks,

Mayron

Raghavendra Raghunath-Oracle

Hi @Mayron have you run the pipeline after enabling the functional area? That is the step that gets you the data into the warehouse

Screenshot 2025-09-17 at 12.08.27 PM.png

Raghu

Mayron

Hi @Raghavendra Raghunath-Oracle

Thanks for answering.

Yes, it is active since July, I also reloaded the Data yesterday but remains not showing any information and all facts appear as zero.

Now, I've reviewed and it is working in our test environment, where is not working is in production. The activation was done later on the test environment but the configuration is the same in both.

Raghavendra Raghunath-Oracle

@Mayron Please log an SR

Mayron

Hi @Raghavendra Raghunath-Oracle

Coming back to this point — we opened an SR almost two months ago and the issue is still unresolved.

I have a couple of questions:

Have the tables that store Help Desk request data changed after the Redwood update?
Is it mandatory to have Redwood enabled for FDI to work?

The steps Oracle suggested for trying to solve the issue seem more related to the new Redwood UI than the Classic one.

Thanks,
Mayron