Graphs in OBIEE 11.1.1.7 and Firefox 49 have an unexpected background color

Question

The two attached graphs are the same view from the same analysis.  The one on the left is displayed in Firefox 49.  The one on the right is displayed in Chrome 53.  This is the first time I have ever seen the problem exhibited in Firefox.  Every graph I create in OBIEE 11.1.1.7 now displays in Firefox with a blue-gray background as shown, while the same graphs displayed in IE and Chrome are just fine.  There is no background color on the graph, either for the plot area or the canvas.

Exact OBIEE version is 11.1.1.7.151020, so its about a year old.

Thoughts?

Mark.Thompson · Answer

Oops, sorry for the delayed reply.  I must have missed the notification.

Yes, this was the answer we needed.  Well, wait, no, it wasn't really the answer we NEEDED, but it is the CORRECT answer!

mac2 · Answer

Refreshing firefox also corrects the issue for our users who are having the problem. So far we are sending people who have this problem here and they are reporting back that the problem is resolved: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Unfortunately this doesn't help us identify the exact problem.

Mark T, does this help your users?

mac2 · Answer

Definitely a FF issue, nothing was patched or changed in OBIEE. I'm troubleshooting at the moment. One thing I have noticed so far, if you restart firefox in safe mode, with all plug-ins disabled, the problem does NOT happen. I'm working to see if it's a specific plug-in that is problematic. Will update soon, I hope.