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OAC scheduler fails to launch scheduled agent report deliveries

We are supporting an OAC environment that holds a reporting setup (repository, reports, agents,…) that was migrated from OBIEE 12c.
Since 3rd Dec-25 (short after an Oracle SaaS upgrade) the daily scheduled report deliveries (there's more than 50) are being missed intermittently.
It seems as if the OAC scheduler failed to instigate the corresponding agent deliveries at the scheduled times.
Creating and scheduling a new agent triggers all scheduled deliveries and reports are delivered as normal.
After that the system would work fine for a few days and then the same issue would reoccur randomly.

Has anyone experienced a similar issue?
If so, how was this sorted?
Thanks!

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Accepted answers

RVohra

Hi @CassM-C , I am sure there are logs, but only Oracle Internal team can access them. I would wait for Oracle Support to make that call. You can certainly ask them if there is any backend reset option.

All comments

RVohra

@CassM-C , Welcome to the Oracle Analytics Community!

Considering it is happening after SaaS Upgrade, there could be many reasons for this type of intermittent issue, I would advise you to open the Service Request with Oracle Support to correctly triage this issue.

Hope it helps!

CassM-C

Hi @RVohra
Thanks for the prompt response!
Yes, we did raise an SR and the support team have been working on it since early December.

So far they have not found the root cause and the issue has reoccurred a few times since then.
The OAC instance is normally paused in the evening and un-paused short before the scheduled jobs are run.

Support are saying this could be hindering the normal run of he scheduled deliveries even though this setup was working fine before the upgrade.
Are there any logs other than the diagnostics log that can be checked?

Is there a reset service option we could ask Oracle support to do and that could potentially help with this?
I could not find any Start / Stop options in the OAC Instance menu in OCI.

RVohra

CassM-C

Hi @RVohra we'll take this forward via Oracle Support .

Thanks for your help.