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OBIEE 12c 12.2.1.2.0 (Windows 7/8.1/10/2012 R2) installation fails on OBICU step - how solve?

IceMonk

I'm trying to install the product on a Windows Server 2012 R2 64-bit, Windows 7 Pro 64-bit, Windows 8.1 64-bit, Windows 10 64-bit...on different PC...

I also have successfully installed the all the previous steps without any errors:

1. Database(12.1.0.2.0 - Enterprise Edition)

2. Java(Java SE 8u112)

3. Weblogic Server

4. Config with RCU

I'm executing the install as an Administrator without ANY security limitations.

All software downloaded from oracle.com.

But the result is the same!

However, the installation fails repeatedly with the following message in Configuration Assistant on 72%(Add default service instance):

"Failed in running all the handlers during import service instance."

How I can solve this problem?

i try set JAVA_HOME in comand line, try set _JAVA_OPTIONS=-Xmx1548m, but the result is the same...

Last log lines:

"[2016-11-27T23:25:05.911+03:00] [bi] [NOTIFICATION] [] [oracle.bi.servicelcm.fmwk.ServiceInstanceFrameworkImpl] [tid: 39] [ecid: 0000LYbS5i2Fg4WFLziOOA1OEnws000004,0] Finished invoking deleteServiceInstance on plugin oracle.bi.servicelcm.metadata.BARMetadataPlugin with order 20[2016-11-27T23:25:05.911+03:00] [bi] [NOTIFICATION] [] [oracle.bi.servicelcm.fmwk.ServiceInstanceFrameworkImpl] [tid: 39] [ecid: 0000LYbS5i2Fg4WFLziOOA1OEnws000004,0] Invoking deleteServiceInstance on plugin oracle.bi.servicelcm.security.SecurityPlugin with order 10[2016-11-27T23:25:05.912+03:00] [bi] [NOTIFICATION] [] [oracle.bi.security.opss.policystore] [tid: 39] [ecid: 0000LYbS5i2Fg4WFLziOOA1OEnws000004,0] Deleting service application policy 'obi'[2016-11-27T23:25:06.128+03:00] [bi] [NOTIFICATION] [] [oracle.bi.security.opss.policystore] [tid: 39] [ecid: 0000LYbS5i2Fg4WFLziOOA1OEnws000004,0] Service application policy 'obi' deleted.[2016-11-27T23:25:06.140+03:00] [bi] [NOTIFICATION] [] [oracle.bi.servicelcm.security.SecurityPlugin] [tid: 39] [ecid: 0000LYbS5i2Fg4WFLziOOA1OEnws000004,0] Successfully deleted Security Artifacts for Service Instance[2016-11-27T23:25:06.140+03:00] [bi] [NOTIFICATION] [] [oracle.bi.servicelcm.fmwk.ServiceInstanceFrameworkImpl] [tid: 39] [ecid: 0000LYbS5i2Fg4WFLziOOA1OEnws000004,0] Finished invoking deleteServiceInstance on plugin oracle.bi.servicelcm.security.SecurityPlugin with order 10[2016-11-27T23:25:06.153+03:00] [bi] [NOTIFICATION] [] [oracle.bi.install.config.basesteps] [tid: 39] [ecid: 0000LYbS5i2Fg4WFLziOOA1OEnws000004,0] Failed single shot step: Add default service instance with: oracle.bi.servicelcm.ServiceLCMException: [BIServiceLCM] [oracle.bi.servicelcm.disk.PodImpl::createServiceInstance] [OBI-LCM-99999] An unknown or unexpected error occurred: [BIServiceLCM] [oracle.bi.servicelcm.fmwk.ServiceInstanceFrameworkImpl::createServiceInstance] [OBI-LCM-99999] An unknown or unexpected error occurred: oracle.bi.bar.si.exception.ServiceInstanceLifeCycleException: Failed in running all the handlers during import service instance.  [2016-11-27T23:25:06.154+03:00] [bi] [ERROR] [] [oracle.bi.install.config.actions] [tid: 39] [ecid: 0000LYbS5i2Fg4WFLziOOA1OEnws000004,0] Non-skipped failure during configuration action: oracle.bi.servicelcm.ServiceLCMException: [BIServiceLCM] [oracle.bi.servicelcm.disk.PodImpl::createServiceInstance] [OBI-LCM-99999] An unknown or unexpected error occurred: [BIServiceLCM] [oracle.bi.servicelcm.fmwk.ServiceInstanceFrameworkImpl::createServiceInstance] [OBI-LCM-99999] An unknown or unexpected error occurred: oracle.bi.bar.si.exception.ServiceInstanceLifeCycleException: Failed in running all the handlers during import service instance.  [[java.lang.RuntimeException: oracle.bi.servicelcm.ServiceLCMException: [BIServiceLCM] [oracle.bi.servicelcm.disk.PodImpl::createServiceInstance] [OBI-LCM-99999] An unknown or unexpected error occurred: [BIServiceLCM] [oracle.bi.servicelcm.fmwk.ServiceInstanceFrameworkImpl::createServiceInstance] [OBI-LCM-99999] An unknown or unexpected error occurred: oracle.bi.bar.si.exception.ServiceInstanceLifeCycleException: Failed in running all the handlers during import service instance.    at oracle.bi.servicelcm.BIServiceInstanceManager.createServiceInstance(BIServiceInstanceManager.java:248)  at oracle.bi.install.config.steps.application.AddDefaultServiceInstanceStep.createServiceInstance(AddDefaultServiceInstanceStep.java:116)  at oracle.bi.install.config.steps.application.AddDefaultServiceInstanceStep.executeSingleShot(AddDefaultServiceInstanceStep.java:77)  at oracle.bi.install.config.basesteps.SingleShotActionStep.execute(SingleShotActionStep.java:31)  at oracle.bi.install.config.basesteps.StepList.execute(StepList.java:85)  at oracle.bi.install.config.actions.BIConfigAction.doExecute(BIConfigAction.java:127)  at oracle.as.install.engine.modules.configuration.client.ConfigAction.execute(ConfigAction.java:405)  at oracle.as.install.engine.modules.configuration.action.TaskPerformer.run(TaskPerformer.java:88)  at oracle.as.install.engine.modules.configuration.action.TaskPerformer.startConfigAction(TaskPerformer.java:108)  at oracle.as.install.engine.modules.configuration.action.ActionRequest.perform(ActionRequest.java:15)  at oracle.as.install.engine.modules.configuration.action.RequestQueue.performSequentialExecution(RequestQueue.java:284)  at oracle.as.install.engine.modules.configuration.action.RequestQueue.perform(RequestQueue.java:260)  at oracle.as.install.engine.modules.configuration.standard.StandardConfigActionManager.start(StandardConfigActionManager.java:185)  at oracle.as.install.engine.modules.configuration.boot.ConfigurationExtension.kickstart(ConfigurationExtension.java:82)  at oracle.as.install.engine.modules.configuration.ConfigurationModule.run(ConfigurationModule.java:87)  at java.lang.Thread.run(Thread.java:745)Caused by: oracle.bi.servicelcm.ServiceLCMException: [BIServiceLCM] [oracle.bi.servicelcm.disk.PodImpl::createServiceInstance] [OBI-LCM-99999] An unknown or unexpected error occurred: [BIServiceLCM] [oracle.bi.servicelcm.fmwk.ServiceInstanceFrameworkImpl::createServiceInstance] [OBI-LCM-99999] An unknown or unexpected error occurred: oracle.bi.bar.si.exception.ServiceInstanceLifeCycleException: Failed in running all the handlers during import service instance.    at oracle.bi.servicelcm.disk.PodImpl.createServiceInstance(PodImpl.java:152)  at oracle.bi.servicelcm.BIServiceInstanceManager.createServiceInstance(BIServiceInstanceManager.java:246)  ... 15 moreCaused by: oracle.bi.servicelcm.ServiceLCMException: [BIServiceLCM] [oracle.bi.servicelcm.fmwk.ServiceInstanceFrameworkImpl::createServiceInstance] [OBI-LCM-99999] An unknown or unexpected error occurred: oracle.bi.bar.si.exception.ServiceInstanceLifeCycleException: Failed in running all the handlers during import service instance.   at oracle.bi.servicelcm.fmwk.ServiceInstanceFrameworkImpl.createServiceInstance(ServiceInstanceFrameworkImpl.java:91)  at oracle.bi.servicelcm.disk.PodImpl.createServiceInstance(PodImpl.java:148)  ... 16 moreCaused by: java.lang.RuntimeException: oracle.bi.bar.si.exception.ServiceInstanceLifeCycleException: Failed in running all the handlers during import service instance.  at oracle.bi.servicelcm.metadata.BARMetadataPlugin.createServiceInstance(BARMetadataPlugin.java:105)  at oracle.bi.servicelcm.fmwk.ServiceInstanceFrameworkImpl.createServiceInstance(ServiceInstanceFrameworkImpl.java:84)  ... 17 moreCaused by: oracle.bi.bar.si.exception.ServiceInstanceLifeCycleException: Failed in running all the handlers during import service instance.  at oracle.bi.bar.si.ServiceInstanceLifeCycleImpl.importServiceInstance(ServiceInstanceLifeCycleImpl.java:453)  at oracle.bi.servicelcm.metadata.BARMetadataPlugin.createServiceInstance(BARMetadataPlugin.java:102)  ... 18 more]][2016-11-27T23:25:06.156+03:00] [bi] [NOTIFICATION] [] [oracle.bi.install.config.actions] [tid: 39] [ecid: 0000LYbS5i2Fg4WFLziOOA1OEnws000004,0] Zipping up config assistant log files to C:\Oracle\Middleware\Oracle_Home\bi\bin\..\..\user_projects\domains\bi\bilogs\bieeconfiglogs_2016-11-27_11-16-51PM.zip[2016-11-27T23:25:06.158+03:00] [bi] [NOTIFICATION] [] [oracle.bi.install.config.actions] [tid: 39] [ecid: 0000LYbS5i2Fg4WFLziOOA1OEnws000004,0] Zipping up the following log files and directories:[[C:\Program Files\Oracle\Inventory\logs\install2016-11-27_11-16-51PM.logC:\Program Files\Oracle\Inventory\logs\install2016-11-27_11-16-51PM.outC:\Program Files\Oracle\Inventory\logs\config2016-11-27_11-16-51PM]][2016-11-27T23:25:06.175+03:00] [bi] [NOTIFICATION] [] [oracle.bi.install.config.actions] [tid: 39] [ecid: 0000LYbS5i2Fg4WFLziOOA1OEnws000004,0] Completed zipping up log files to C:\Oracle\Middleware\Oracle_Home\bi\bin\..\..\user_projects\domains\bi\bilogs\bieeconfiglogs_2016-11-27_11-16-51PM.zip on host IceWind[2016-11-27T23:25:06.176+03:00] [bi] [NOTIFICATION] [] [oracle.bi.install.config.actions] [tid: 39] [ecid: 0000LYbS5i2Fg4WFLziOOA1OEnws000004,0] Run C:\Oracle\Middleware\Oracle_Home\bi\bin\..\..\user_projects\domains\bi\bitools\bin\diagnostic_dump.cmd to get full diagnostics[2016-11-27T23:25:06.177+03:00] [as] [ERROR] [] [oracle.as.install.engine.modules.configuration.standard.StandardConfigActionManager] [tid: 39] [ecid: 0000LYbS5i2Fg4WFLziOOA1OEnws000004,0] One or More configurations failed. Exiting"

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Accepted answers

All comments

Gbenga Ajakaye

See MOSC DOC: OBIEE 12c: Importing 11g Jar File During The Configuration Assistant Fails With 'Failed in running all the handlers during import service instance' (Doc ID 2171920.1)

IceMonk

I do not have access to MOSC docs, this solve secret? How i can see it? I am a individual developer and still just learning...

Gbenga Ajakaye

You can't. You'll need a support account and it cost money.

IceMonk

I understand.

But it seemed to me that this is just the community to share experiences and solutions to problems, apparently I was wrong.

But thanx for your link, may be it help anybody with access to MOSC.

Gbenga Ajakaye

It is. There might be other community members who have experienced the same issues before and they have steps by steps that you can follow. Most people normally comment more during normal business hours....aka 8-6pm Mon - Fri. So, I'll suggest you re-post your question again tomorrow morning between 8 - 10am and you should be able to get a lot of comments/perspectives on how to solve your issue.

3310714

This is what's in that link. Good luck!

<Moderator Edit - deleted MOS Doc contents>

Gbenga Ajakaye

@Timo Hahn

Andrew Fomin.

How much physical memory do your servers have? So far I've heard about this issue only in connection with lack of RAM.

And by the way, three of four OSes you use are not in the supported OSes list. While one of them is supported, that isn't the core cause. Just to draw your attention.

KamilaP-Oracle

I would recommend trying the following:

- Temporarily remove BISystem membership from BIAdministrator role in OBIEE 11g

- Regenerate the export bundle jar file

- Rerun the OBIEE 12c Configuration Assistant

Hope this this helps.

VitalyVer

It is recommendation for upgrade. It is do not work for first installation.