Metrics on Profile Explorer

Reghu.Kamal

Can I add Intelligent Attributes to be viewed on customer profile, other than the ones already present? If yes, how do I implement it?

What if I'm not using the 4 pre-configured attributes and my use case requires another intelligent attribute?

Jess Raicebe -Oracle

Hi @Reghu.Kamal

Apologies for the delay in response,

The easiest way to query the intelligent attributes associated to a profile is through our customer 360 API (the same one that is powering the profile explorer view you have screenshot above)

To understand the queryable attributes, this is the best link to explore 360 concepts: https://docs.oracle.com/en/cloud/saas/cx-unity/cx-unity-develop/docs/api/360/cx-360-concepts.htm

Also our Apiary featuring Customer 360 may help here too: https://oracleunityapis.docs.apiary.io/#reference/customer-360-api

At this point in time, our Profile Explorer is hard coded so we won't be able to customize to specific intelligent attributes - but we are super open to optimizing the experience for our customers.

If you'd like to share the customer(s) you represent and the use case requirements, please email me [email protected] and we can triage this request for our future roadmap.

Thank you for writing to us!

Best,

Jess