Responsys: Ams CUSTOM APP

fcesareo Posts: 5 Blue Ribbon

Hi All,

Using AMS tool during the phase of configure the system returns 'green result' (correct steps) but the log of step reported:

* Service Instance Configuration Response [<h1>An Error Occurred: Bad Request</h1><p>Details: An error occurred while invoking the following configure URL: **********</p><p>Caused by: javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target</p><p>For more information, please contact support and provide the Event ID below with your request. We are sorry for the inconvenience.</p><p>Event ID : 9621ac05-3eff-4e8b-a653-ee932f82d3ac</p>]

Could you tell me what is it necessary to solve this issue?

The same issue appears from Responsys when i try to configure the app using Account --> App Management