Hi Team, I am configuring SSO login for my customer in Eloqua but not able to see sso under users

Abhijeet R

Hi Team, I am configuring SSO login for my customer in Eloqua but not able to see sso under users  ,

Can you please guide what level of access I supposed to get to configure the SSO and to see the SSO configuration ?

I want to configure it both Eloqua sandbox and Eloqua Prod

Sachin Jain-Oracle

Hi Abhijeet R

Thank you for reaching out to the community forum with your question.

I have reviewed the question and found some helpful help center and knowledge base articles; hopefully, these articles should help you solve your problem.

Before you go through these articles, please:

1. Confirm with your Account Director that SSO is available for your trim.
2. If it is, open a service request to have Eloqua Product Support enable it.

A. Setting up SSO users: https://docs.oracle.com/en/cloud/saas/marketing/eloqua-user/Help/SingleSignOn/IdPSetup/SettingUpSSOUsers.htm?Highlight=SSO%20login#User

B. SSO requirements: https://docs.oracle.com/en/cloud/saas/marketing/eloqua-user/Help/SingleSignOn/IdPSetup/SingleSignOnWithIdP.htm#SSO

If still facing the issue, please lodge a support ticket. There are likely more specifics behind the question, and it's best to address the specific scenario via Support.

This document is meant to be a reference to understand the privileges and features that should be given to an instance based on the product trim.

https://www.oracle.com/us/corporate/contracts/eloqua-service-descriptions-1958979.pdf

If you would like to continue the discussion here, please feel free to post your comment or feedback.

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