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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Reporting & Analytics for B2C Service
Discussion List
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Can the operation of one user affect the entire Service Cloud?Summary Is it possible that the entire service cloud will slow down if you perform a time-consuming search in a report, such as a full incident search?Content Hi, Let me… -
Percent of Waiting Incidents Auto Closed vs Closed by AgentSummary Percent of Waiting Incidents Auto Closed vs Closed by AgentContent I have a requirement to show the percentage of waiting incidents auto closed by system based u…
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Applying a Grouping to a calculated columnContent Hi All, I have a calculated column 'Outcome' based on the values on a text field. I want to group and count the sum based on the Calculated Column 'Outcome'. Any…User_2025-02-03-16-56-54-367 48 views 4 comments 0 points Most recent by User_2025-02-03-16-51-39-328 -
Identify for deletion - unused standard textSummary Business needs to identify unused standard text and delete - is there a report available?Content Hi gurus, We have a need (urgent) to identify and remove Standar…User_2025-02-01-08-17-38-818 48 views 7 comments 1 point Most recent by User_2025-03-10-21-27-49-962
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Report name as report titleSummary Can we use the name of the report to update the title of the reportContent A bit of an "unusual" question but is is possible to update the title of a report usin…
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Scheduled Report - Best time to run with a server based on UTC timeSummary Looking for best time to set a report to run to collect the most dataContent We are a global call center using one interface. Our sever is set to UTC time. Looki… -
Changed Queue reportContent Hello - We are trying to create a report to show the amount of time an incident was in a specific queue before being transferred/changed to a different specific … -
Solved Incidents(with out giving response) ReportContent Hi All, Is it possible to create solved incidents report in OSVC which has list to solved incidents that has been set to solved status with out giving response b…User_2025-02-10-15-50-53-070 35 views 8 comments 0 points Most recent by User_2025-02-03-22-07-33-802
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Help with scheduled report filterSummary Help with scheduled report filterContent Hello, I'm trying to schedule a report to run late at night, daily, and report on the past 22 hours of answer views. I'm… -
Priority of the queue assigned to the profileSummary Is there a way to get information in regards the place of the queue in the queue list on profile without opening profile itselfContent We use different pull poli…User_2025-02-05-22-15-05-123 35 views 1 comment 0 points Most recent by User_2025-02-03-16-51-39-328
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Extract the 'sent to' email address in the header, not the 'delivered to'Summary We need to know what email address our customers are utilizing, we have dozen of them.Content We have dozen email address our customers can use. We need to under…
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Error- Non-existent column: 'ID' for the column "Incident.PrimaryContact.ID" field in connect objSummary Error- Non-existent column: 'ID' for the column "Incident.PrimaryContact.ID" field in connect object explorer in incident objectContent Error- Non-existent colum…
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Run time filters not showing up in BUI report toolbarSummary We have a report that is not allowing us to select 'Search', 'Refresh' or 'Reset'Content When we have run time filters enabled, one one report, we are not gettin…
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Exported report with links in console vs BUISummary Exported report with links in console vs BUIContent Hello, We recently discovered that when exporting a report with links (excel) in the OSvC console is slightly…
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Error- Report Query size limitation for incident reportSummary We have facing issue of query size limitations for incident report "query size limitations for report "Content We have facing issue of query size limitations for…
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Different MailboxesSummary We have different emails set up for 1 mailboxContent We have multiple emails set to one mailbox. We are trying to run a rule that filters these emails out by the…
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Feasibility for Adding a new function in the reportContent Dear Experts, This is just a request to know the feasibility in implementing a Business requirement. Our Product Support Employees have requirement to add a func…User_2025-02-10-10-44-44-497 43 views 5 comments 1 point Most recent by User_2025-02-10-10-44-44-497
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Error when trying to setup an Inline AggragateContent Hello, I am trying to setup an Inline Aggregate to include the field from the Initial Response report in the Support Ticket Performance report. I am getting an e…
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Unexpected end of file has occurred. The following elements are not closedSummary Report Dashboard throwing an error while openingContent Hi, I created one dashboard which include 3 different custom reports. All are of incident object with sam… -
Working from Home over VPN - Report could not be processedContent Reports that normally run fine in the office are constantly unable to process now and need to be queued....anyone else? Any tips? Thx! Version 19C -
Filter when the Organization value is NullSummary I want a report which shows incidents when the Organization has no valueContent How to put a filter , so that it can show incidents where Organization has no val…
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the report may contain at most one hierarchical column for "Product Hierarchy and Disposition HierarSummary Getting error for Columns "incidents.prod_hierarchy" and "incidents.disp_hierarchy"in incident tableContent Getting error for Columns "incidents.prod_hierarchy" …
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Need help with expression needed to display timestamp for certain attributeContent So I am trying to build a report using the transactions table that will tell me when the status changed on a task to 'on route' and 'onsite'. We are trying to ga…User_2025-02-05-19-50-52-219 46 views 4 comments 0 points Most recent by User_2025-02-05-19-50-52-219
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Can OSC accept Tableau connections?Content We've started using Tableau (9.3) for reporting of other product metrics and I thought it would be awesome to be able to present my OSC 'story' through Tableau's…User_2025-02-03-20-43-46-497 41 views 5 comments 8 points Most recent by User_2025-02-11-13-34-45-342
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Adding or substracting currency values in report (console)Summary How to add currencies or substract them for display in report (console)Content Hi there, Need to make a report that adds currency values per month so I get a cum… -
Multiple if conditions in filterContent I'm trying to build a filter that will result in different queues being selected based on the Group of the individual running the report. It would be something l…
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Filter a Report by Roll UpsSummary How can I only show roll-ups with 2 or more itemsContent I have a report that shows contact details and the incidents associated with them. I only want to see re… -
Cross Tab Sort by Month Name and Year?Summary Is it possible to sort Cross Tab Columns correctly by Month Name and Year?Content I run into this problem all the time where I am not allowed to sort Month/Year … -
SOLVED Report with incidents with/without dispositionContent Hi everyone, I'm quite new to making reports so this may be a stupid question. I will ask anyway.. We have just taken disposition into use in our system. In one …
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Count if on countSummary i want to calculate count only if its count is more than oneContent i want to have a count only if the incident status was closed more than once.