To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Reporting & Analytics for B2C Service
Discussion List
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SmartAssist deflection not capturedContent Smart assist is working on our site. We are seeing Ask A Question rates drop. But we don't know if this is happening because SmartAssist helped deflect a questio… -
Last 3 Thread entriesContent Hi community :-) I try to set up a repot with a column which shows the last 3 thread entries. Unfortunately I cant find a function to achieve this. I used last(t…User_2025-01-22-19-36-04-997 73 views 2 comments 0 points Most recent by User_2025-01-22-19-36-04-997
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Can all thread.notes be grouped into a single row?Content Hi, I have created a report that returns a list of incidents, and associated information. One of the fields in the report is threads.note. Each time a note is cr…User_2024-12-17-20-08-32-345 29 views 11 comments 0 points Most recent by User_2025-01-22-19-36-04-997
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Group by Lower Level ProductContent Hello, I am trying to create a simple count by product report. However, I am getting duplicate outputs. The product hierarchy looks like this: Product Level 1/Pr…
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Report with Roll-Up Totals - Need %'sContent I'm trying to add a % of total incidents by category. I have the Category as my roll up but no total incidents configured. I can't get a total on the report so I…User_2025-02-03-17-05-04-938 22 views 1 comment 0 points Most recent by User_2025-02-03-17-05-04-938
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Is it possible to date_group on weeks other than Sun - Sat?Content Answer http://crm.rightnow.com/app/answers/detail/a_id/2116/ from RN's KB gives a few alternatives, but if I want to show multiple weeks from Friday to Thursday … -
Pay attention to table joins!Content Be sure to check how your tables are set up and that you are using the right kind of join when creating your report. (Edit report > Home Tab > Tables) By default…