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Oracle's MOS Ticket Resolution

edited May 15, 2014 10:32AM in Taleo Enterprise

Content

Hello Everyone,

I was hoping to get some outside perspective on ticket resolution you get with MOS. We currently have 6 severity 2 tickets open that do not appear to be having any movement as far as resolution goes. I have responses that say they see that there is an issue, but then it goes dark as to how to resolve the issue. 1 ticket they have had multiple "fixes" that didn't actually fix the issue at hand. How long has it taken you to recieve resolution on tickets having a high impact to businses processes?

Thanks!!

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