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Customer Success - Constant Rotation

edited Mar 27, 2018 3:43PM in Taleo Learn 12 comments

Content

Hello,

I wanted to get a feeling from others about their experience with Oracle's Customer Success Management team.

We find that we are assigned a new rep every 1-2 months. The record for us was when we had a rep assigned for 2 hours before getting passed off.

I am starting to take it personally.

The struggle is that our rep never truly gets to know our need or use case for Learn. Honestly, I spend more time educating and catching up the new individual than I do getting any benefit from them. Then I blink and a new rep is assigned.

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