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Missing audio from Captivate courses

edited Apr 11, 2018 1:37PM in Taleo Learn 7 comments

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My Epic courses - created with Adobe Captivate - are failing to play the built-in audio. This issue is only occurring in IE 11 and Edge. The missing audio plays correctly when a course is accessed via Google Chrome.

When I check the Console log all that comes up is "error code =4 n/w state = 3". This line appears for every mp3 that is attempting to load.  I spoke to Epic and they had me check on Advanced options in IE and clear out local Flash storage. 

I have a service request open but was hoping someone might have a solution.

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