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New Hire Transaction from Pending Worker

edited Sep 18, 2018 2:57AM in Human Capital Management 5 comments

Summary

New Hire Transaction from Pending Worker Not Completed after final approval

Content

Hi,

We are facing a weird issue and hoping to get expert guidance from forum members. Appreciate any direction on this.

 

Approvals are configured for New Hire Transaction which is set to 1 approval based on Application role. When a pending worker is Converted to Hire using New Hire page (Pending workers tab), transaction is going for approval. When the approver approves it, it is left in "In Progress" state forever. As a result, new hire record is not getting created. Transaction Summary page shows, no action waiting when clicked on transaction. We tried running the process "Run Convert Pending Workers Automatically Process" without any success. Any idea how to address this?

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