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Routing Error for Journal Approval

edited Jan 30, 2019 4:30PM in General Ledger & Intercompany 4 comments

Summary

Routing Error for Journal Approval

Content

After R13 we have one user who receives an error when she attempts to route an entry for approval. We have tried to change the rule but nothing is working. We have about 80 other users that are set up the same exact way, but she is the only user with the issue. For our routing we are selecting a "Resource" and then selecting a person the journal routes to. I attempted to try supervisor but that does not work either. We also changed the rule to route based on Credit/Debit amount being above zero as on of the Oracle

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