HR Helpdesk : Unable to create the service request using custom Employee Role — Cloud Customer Connect
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HR Helpdesk : Unable to create the service request using custom Employee Role

edited Mar 6, 2019 2:40PM in Human Capital Management 2 comments

Summary

HR Helpdesk : Unable to create the service request using custom Employee Role

Content

Hi!

We have a custom employee role and have associated the following priv:

ORA_SVC_HELPDESK_SR_CREATION

ORA_PER_WORKERS_LOV_REST_SERVICE_DSPS

However, on clicking on 'Save and Close' in the Create Service Request, we encounter the error and unable to proceed.

 
 
 
 
Messages for this page are listed below.
Failed to validate all rows in a transaction.
<MESSAGE><NUMBER></NUMBER><TEXT>The value of the attribute {ATTRIBUTE_NAME} is not valid.</TEXT><CAUSE></CAUSE><ACTION></ACTION><DETAILS></DETAILS><INCIDENT></INCIDENT></MESSAGE>

 

Has someone faced a similar issue?

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