HR Helpdesk: Inbound Email to Create and Update a Servcie Request

Summary

HR Helpdesk: Inbound Email to Create and Update a Servcie Request

Content

Hello Experts,

As we have the ability as an employee to create a service request by sending an email to the email channel and the SR gets created automatically, the agent can then assign it to themselves to start working on the SR.

The Agent can send message through the same email channel to the employee stating that the work is in progress and once the employee receives the email, an employee can reply back with a thank you note. While the employee replies back to the email, the SR is thus updated with the message and at this stage