Unable to view .heic iPhone image attachments in Taleo — Cloud Customer Connect
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Unable to view .heic iPhone image attachments in Taleo

edited Mar 29, 2019 3:16PM in Taleo Enterprise 1 comment

Summary

Candidates upload images in .heic format which cannot be viewed in Taleo

Content

Hello,

We are experiencing more and more candidates uploading images to Taleo via their iPhone. These images are in .heic format. When trying to view them in Taleo, the page is blank. Our workaround is to have the person text their images to the recruiter, who then can save as a .jpeg and forward on to the HR department. This is not a sustainable solution. Has anyone experienced this issue as well?

Thanks,

Ellen

Version

17.4
Tagged:

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