Employee not appearing on report; issue appears to be related to Top Manager Name field

Summary

Recreated current report with filter on the impacted employee to identify why she is not showing up on report. When I pull in Top Manager Name field, I get no results.

Content

Identified a new hire that was not showing on our weekly current employee report.  Removed all filters but she still was not showing up. I then decided to recreate the report.  I am only using one Subject Area, Workforce Management - Employee Assignment Real Time. The only filter is on the Employee Name to check the impacted employee. Discovered that once I pulled in "Top Manager Name" from the Matrix Manager folder, the report does not return any results.  I ran the scheduled job to "Refresh Manager Hierarchy" multiple times to see if that resolved the issue but it did not.