Issue with Requisition Approval/Rejection Notifications

Summary

Standard Notification for Requisition Approval does not appear to be working.

Content

Hello,

Some of the hiring managers in my organization have been reporting that they are not receiving notifications when their requisitions are approved or rejected. After investigating, it appears that we have only been using the Standard Notification for a requisition approval message template with a user defined paragraph. The paragraph includes the approver decision token so it looks like the idea was to use the one message template for both approvals and rejections. When looking in the knowledge base I came across Doc ID 1607748.1 which refers to troubleshooting these notifications, and one of the steps is verifying that three message