Routing non-catalogue requests and existing catalogue requests approvals based on time and cost? — Cloud Customer Connect
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Routing non-catalogue requests and existing catalogue requests approvals based on time and cost?

edited Oct 30, 2019 11:30AM in Learning 3 comments

Summary

It is possible to use hours and duration as the basis of routing approvals for non-catalog requests and existing catalog requests?

Content

Hi everyone,

I hope you're having a good week. 

I am looking to try and route approvals using time and cost. I.e. if a non-catalog item request is longer than 7.5 hours and costs more than 0 then route on a certain basis. I also want to use this rule for requests for existing catalog items. 

Is this possible?

Thanks,

Emma

Version

19C
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