Contacts : Self Service

Summary

Guidance to Employees for Contacts

Content

As we are in the process of implementation, we are struggling with how employees will understand the concept of "Contacts can be an emergency contact, or a beneficiary, or a dependent".  Looking for guidance from existing users on creative ways that you have used, or are we concerned about something that won't really be an issue?

An example we keep going back to from an employee perspective:  If I'm adding an emergency contact, why do you need their date of birth/NID?  

Any thoughts appreciated!